I Have Comcast High Comcast Cable Error Retrieving Data Error 4

I have had probelms at this address since I have moved in this area. My TV in all three rooms does not work and the cable wires are Fup. Please advise me how we can resolve this problem. My TVs do not work in my rooms.

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I recently upgraded from digital to an HD Cable box. At first I was having the same problems as described, Error Messages, for On Demand. After I called Comcast they wanted me to power down so they could reboot their signals. And now I seem to get On Demand for most of the channels, except for HD On Demand! Very frustrating! The techs are coming out today to hopefully fix the problem. :(

Since COmcast recent improvements to COMcast HD I have had nothing but problems. They always have the same answerem get a new box. Well maybe they need to get new boxes instead of these recondition POS's. I have a month of recorded programs I am going to lose again because of this problem. I am sure Comcast will continue to abuse customers and blow off their issues. Their service level is unacceptable and something needs to be done. At least now people can start to protest against NBC.

looking for the error description of
4.4.4 (unable to route: dns lookup failure)

i'm have the same problem getting on-demand, but with a different message -
"we're sorry. therse has been an error processing your request. please call customer support and report theat error code z has occurred."

any suggestions?

i'm having hte error 4 message for my on demand as well. i did the diagnostics thing and my box isn't getting an ip address...how can this be fixed?

for those of you have never had problems before and now get error 4 (weak signal) the reason for that may be that cable is a shared media, so new homes or a new apartment complex built in your area with cable service can weaken the signal that you are getting.that happened at our location and a comcast tech had to add a signal booster to our line (because we split the signal three times for three different tvs).after a few weeks we had problems again because comcast added a signal repeater to the system and now we were getting too strong a signal (at least according to the tech). he removed the splitter and things were fine again.so cable systems are not "steady-state" they are always changing the network.

....all of these fixes are temporary. i tried them all and they work for that 1 time but after a few hours or when i go back to the tv, it happens again. am i having a different probelm?

i had the exact same problem. ran the diagnostics check myself too. steps are actually to power it off then hit the okay/select button.

turns out the coax coming from the wall was the problem. easy fix. just replace the coax cable. unplug, and plus it back in.

on demand and everything back.

i agree to though, i shouldn't have to troubleshoot like a technician for 35 minutes, while still paying $120/month.

i got comcast triple play and i dont like it my fone acts up and my internet im be gettin a different service

i i got the sme problem. it always says that i had error 4 problem. i coudnt fix that, i tried to call the cabel opreter but it sucks

hi hammer. i tried doing the diagnostics, but after i turned off the cable box and press the ok/select button, nothing happened. is there another step i'm missing?

same problem. it makes you look crazy. when the cable guy arrives it's working again. mine goes out frequently. it not only prevents me from using on demand it also knocks out my cable internet

the error 4 message is a communication proroblem that occurs when the cable box is not receiving a strong enough signal. you can check the diagnostics by 1)turning off the cable box. 2)pressing the ok/select button. {this should bring up the diagnostics screen} 3) checking the upstream power levels. {they should be between 30-60 and should not be fluxuating. if they are, the box usually needs to be replaced.
you can also check the interactive menu to make sure the box is getting an ip address.

now...usually...the cable company can send "refresh signals" to the cable box. what this does is it tries to connect to the head end.
always check your connections.
if there is a bad coax feeding the cable box, you will have problems. if the cable or cables coming from the box to the tv are not connected properly, this can cause problems. hdmi cables, component cables and coax cables can sometimes go bad.

there are alot of ways into on demand. try out a couple ways to get in.