Talking To A Real Live Person

I wrote this article to help you talk to a live agent at the IRS, YES!, that is correct, A REAL LIVE PERSON, NOT A ROBOT. To speak to a human being at the IRS, all you have to do is follow these instructions. I wrote this article because like you, I was also frustrated for the lack of service you find at the I.R.S - The reason for this article is to help you get an IRS live representative on the line you can speak to. Some people have called the IRS and they got a live human being on the phone following my instructions here. there are some shortcuts and secrets to getting an agent on the phone. follow these steps for example:

Requirements Before You Call

Before you call the IRS, its is extremely important that you understand this. The IRS will NOT help you with your refund unless you have your social security number. If you dont have your social security number, you are just wasting your time calling them. If for some reason you dont know or dont have your social security number, call the Social Security Administration. That's another government office which is hard to get a live representative on the line, but its not as difficult as the IRS.

I have create multiple procedures on how to get a live agent on the phone, lets start with the first procedure:


I see that many people have commented that they are getting calls from the IRS. If anyone says they are from the IRS, they are FRAUD. Don't fall for these SCAMS. The IRS will never call you at random. If you are being sued by the IRS, you will receive a letter, not a phone call. or if the IRS calls you, is because you have asked them to call you. so if you get a call from the IRS asking for money.. BEWARE!!! is a SCAM. just hang up the phone. if they continue to harass you, call the police to investigate.

Why So Complicated?

To talk to a live person at the IRS is very hard sometimes. Specially when its tax season. When I would call their number, i would always get an automatic respond system (machine robot) that gives you confusing prompts. I would sit through them waiting to see which prompt I would need, waiting for the last one hoping the next prompt is mine.... But to my disappointment, none of the prompts applied to my request..

Remember, the best way to contact the IRS is to just follow the instructions they provide in their prompts. its the best way for the IRS to try to help you with your particular situation as not everyone has the same situation as yours. I think the IRS tries to do a good job in helping people, so consider that they are under budget and perhaps they don't have the money to staff the phones with as many representatives as we all would like to.

Bypass The Recording

The question is, how can I talk to an IRS agent directly and bypass all that recording... it was easy, all you had to do is call 800.829.1040, press option 1, and then option 2, then keep pressing the # in your phone and it the system would transfer me to an a live person. They often update or change their answering system so this stopped working for people in California, but it does work other other tax payers in other states like New York, Texas, Florida, Illinois. Colorado and New Jersey. There are others, so try it, Maybe your state has not upgraded to the new system. If you try this trick and it doesn't work, try the next solution. One way or another, we will help you get a IRS agent on the phone! :)

HELPFUL TIP: A great way to tell which method is currently working best, click on the 'Most Liked' button in the comments section. It will show the comments with the highest number of likes which means that is the procedure the works the best. So if you found someone's comments helpful, don't forget to reply to their comments, or at least give them a thumbs up


As of February 2016, these are the machine prompts you will get when you contact the irs 800 phone number:
1 for English
1-1 refund status or status of form 1040x
1-2 answer for personal income taxes
1-2-1 questions about forms you submitted, taxes history or payments
1-2-1 questions about tax rules or help filing a form
1-2-7 if you are filing your return electronically and you do not have your prior year AGI or your prior year self selected pin
1-2-9 to repeat this menu

1-3 answer for business income taxes
1-4 general per-recorded information about health care law
1-5 answer about personal or business taxes as it relates to healthcare
1-9 to repeat this menu

2 for Spanish

If you found a better way, please let us know and leave your comments.

While you are waiting for an agent, Please leave your comments if this process worked for you. Don't forget to give a 'Thumbs Up' if someone's comments worked. :)

UPDATE: The IRS is always changing their system, I try to keep up with their new prompts. Thanks to all your suggestions, I can update what is the newest way to communicate directly to a live agent at the IRS office.

Executive order on federal hiring freeze

Feb. 2017, This month the president signed an executive order to freeze hiring federal workers... what does this mean? it means that contacting the IRS is even going to get worst because the IRS cannot hire more people to answer the phones. You can read more about it:

Check Refund Status

Please answer the following questions to confirm you are ready to receive your refund status. Answer the following questions to find out why your refund is late.