Last week for the first time in a long time, I started to look at my budget closer because of the inflation of 2022 and I needed to find ways to cut on costs. As I look through my list of monthly expenses, the first item that caught my eye was the DirecTV bill. It was $159 - wow. I couldn't believe it. This was one item that needed to be remove from my monthly cycle right away.
I spend time looking for alternatives. The first and most obvious was switching to another provider like Comcast/Xfinity - Comcast sucks - I really didn't want to go that route. On a conference call with some of my peers, someone mentioned ROKU. I started looking into it and it was the solution I needed. But I still had questions about it...
Two days I went to Walmart to by my things and while walking around, I stumbled into the "Specials" section near the electronics and there it was. ROKU Express 4K for only $34 - I brought it home and started playing with it. I couldn't believe all the free features. This was my solution to Alternative DirecTV.
I was skeptical about calling DirecTv because these companies are known for putting you through hoops and loops to cancel your service. These are the steps I took to successfully cancel my DirecTV satellite service.
The following are just my notes that I attempted to cancel my DirecTV through the chat, but that can't be done, you have to call the 800 number. They call it some loyalty number.. whatever..
click on chat
So I can get you the right info, what service are you asking about?
Let me get you to the right place!
Since you've got DIRECTV, you'll now manage your account at DIRECTV.com. Please connect with our DIRECTV virtual assistant, where you can also chat with an agent if needed
open the chat with "EVA" and you will get a message like this:
Hi, I’m EVA, your Virtual Assistant! Which service can I help you with? ??
I may be able to give you a quick answer if you tell me what you need help with.
If I don't know the answer, I'll find someone who does!
So I can make sure I'm sending you to the right agent, please let me know what kind of help you need.
Select: billing/account help
To save a little time, please sign into your DIRECTV account.
Sure, sign in
YOU WILL GET:
I'll connect you to an agent as soon as one is available. 3 ahead of you in the queue.
you might get a message like this, so ignore it, just wait for the next agent until you get a message: You're up next.
Tired of waiting?
Enable notifications and minimize this window. We'll let you know when your turn is up
Would you rather text with your chat agent? Scan the QR code with your phone camera to switch to your messaging app. Once the chat opens up:
1. Type "Hi"
2.Select Your Product of choice.
call 800 288 2020
Hi. I went Directv.com and asked me login to my account then it brought me to my account here where I started this chat. I want to cancel my DirecTV subscription.