I recently received an email about an Allstate survey invitation. I've been putting it off because I had nothing good to say about Allsate, but the emails kept coming, so finally I responded in hopes they would stop. These are my responses:

Email Invitation:

Allstate Logo


Thank you for being a valued customer.

We’ve noticed that you have received this survey invitation in the past, but we have not heard from you. We hope you’ll consider giving us input. Feedback from our customers is critical in helping us improve our service and we act on it. We really are listening!

Please let us know about your experience with us and your agency by completing a quick and easy online survey. To access the survey, simply click here to begin.
    If your browser does not take you directly to the survey, please type the web address below into your internet browser address bar. The survey will be available through 06/04/2024.

    Web address: https://us.cmiresearch.com/aces01/001d89b59-9145-54a1-xxyz-100418ab764z

To show appreciation for your time and effort, upon completion of the survey you may enter your name into a random drawing for a $500 cash prize. 10 prizes will be awarded each quarter. Click here to view the official random drawing rules.

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Thank you for allowing us to keep you in Good Hands.


Christina Metzger Signature

Christina Metzger
Vice President, Customer Experience
Official random drawing rules         Allstate's privacy policy

Allstate is working with CMI, an independent market research firm, to conduct the survey. Please be assured that neither Allstate nor CMI will use your feedback for marketing efforts.
Please do not “reply” to this email, it is not monitored. If you would like to contact us, please visit our website here

Allstate Insurance Company | Attn: Enterprise Customer Experience | PO BOX 661039 | Dallas, TX 75266

My responses:

allsate Opinion Study

What is the likelihood that you would recommend insurance from Allstate to a friend or colleague?

rating 1

Please tell us the reasons you feel this way.
I have been a customer with Allstate for more than 20 years. The service and support is not what it used to be. I don't view Allstate as a helpful company and I can't in all honesty recommend this company to my friends or family.


In closing, what could Allstate do to deepen our relationship with you as a customer?
Stop being such a greedy company and focus on the customer needs. Allstate was a company I could trust my most valuable assets, I no longer feel I do that anymore. I am currently finding alternatives for my coverage. AAA is a very good option for me at the moment.


Thank You!

Thank you for taking the time to share your opinions with us. Your feedback will help Allstate most effectively serve you in the future and keep you in Good Hands.

If you would like to be contacted regarding any of the comments you shared, please click HERE.

We appreciate your participation and feedback.

You may now exit the survey.