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Norton Internet Security Sonar Protection Not Fixed

This is an error i am getting on my Norton Internet Security 2010 when i click on the fix button

for some reason, when i try to fix it says:


FIX NOW
Fix not complete
Item: SONAR protection
Status: not fixed
Support

i dont know what to do to resolve this problem i dont understand the message

here is a snapshot of the windows that pops up
23p-7594-norton-sonar-protection.gif

update: thanks tom, tom's reply was the best solution. you can find tom's answer on the last page, below, you'll know is tom's reply because you will see a happy face with thumbs up!!!
Turuhira Sun Mar 18, 2012
I have the same problem with sonar protection. i have tried toms suggestion and it doesnt work for me, has any1 else found another way?
Michelle Wed Nov 28, 2012
what is Tom's suggestion?!?!?!
sharon Tue Dec 18, 2012
this is driving me crazy, mine says the same thing!!! sonar, fix now an it wont work!! help!!!
Barbi_71 Fri Feb 17, 2012
I had the sonar "error" with Norton 360. I installed the free version of Malwarebytes & did the Full scan. Error is gone, but its only been 12 hours, we'll see!
david Sun Jun 10, 2012
Who the hell is Tom??????????????????
David Sat Feb 11, 2012
hey guys how you fix it now i have same problem
robin Sat Nov 12, 2011
I cant fix sonar protection
sherri Sun Nov 25, 2012
I have Norton and it says can't be fixed, I am on a fit. help me please.
david Tue Oct 11, 2011
hey tom. i did what you said but mine is different. could you help me with this? i click "help and support" then "get support" but next is says "checking your connection: we are unable to communicate with one of our servers"
Tony Thu Oct 06, 2011
I had to turn off SONAR Protection because, as a software developer, it did not like some of my applications and automatically deleted them, no questions asked.

Cliff Thu Sep 29, 2011
Tom's fix did not work for me... The same error kept recurring. I finally clicked on the open support site button and it's informing me to update from 2011 to 2012 'Most customers find that updating solves their product issues.'
CEIL Mon Sep 05, 2011
What does Norton have to say about this problem? Has anyone talked to them about Sonar?
sele Tue Aug 16, 2011
This really worked. Is the best. Thanks Tom.
mar Sat Jul 16, 2011
how do you guys fix it..im having same prob now..
malini Fri Jul 15, 2011
thanks Tom your solution 100% works.thanks
malli Thu Jun 23, 2011
hi


Can you little bit more
Marsha Wed Jun 22, 2011
I followed Tom's directions from page 2. Click on your Norton Security icon. When it comes up, click on "support", the "go to support", and follow the directions from there. Once you restart the computer, it should work.
Fredrick Fri May 20, 2011
20-7594-exclamation.gif
sonar protection has a bug on Vista computer. I push the button to fix, nothing happens.
Please help!
Thanks.
Ken Thu May 12, 2011
How to correct Sonar Protection that keeps coming up

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