this is an error i got while i was connecting my laptop to my wireless 3G phone from verizon, the pone was a blackberry, when i got it, all i had to do, was stop the VZAccess Manager application and once it came back up, it worked. so this is what i did to fix it. hope that helps

the error says:

VZAccess Manager

Connection Failed - There was a hardware failure in the modem (or other connection device).